Customer Success Story: Carinity
About Carinity
Carinity is a leading not-for-profit, Christian-based care organisation, delivering integrated community services across aged care, home care, retirement living, education, counselling, youth accommodation, and mental health support.
It is committed to making a real difference for people through comprehensive and integrated community services.
Learn more about Carinity and its purpose below.
Carinity's Journey to Digital Transformation
Carinity, a leading not-for-profit organisation, faced operational challenges with fragmented systems and manual processes while striving to provide integrated community services across aged care, education, and mental health support.
Partnering with TechnologyOne, Carinity embarked on a transformative journey to streamline its operations, enhance efficiency, and future-proof its organisation with a fully integrated SaaS solution.
Case study highlights
- Gained a big-picture view of operating environment
- Enhanced mobile-first capabilities with the CiA platform.
- Simplified IT support and training requirements
- Improved user acceptance and adoption
The challenge: Need for integrated solutions in community services
As a leading not-for-profit organisation, Carinity supports thousands of people every year. However, prior to 2018, its operations were managed using fragmented point solutions that lacked integration.
These disjointed systems resulted in inefficiencies and limited access to reliable information, making accessing reliable information a resource-intensive endeavour.
“Previously, there wasn’t a significant investment in ICT or ICT-related processes, so we had a lot of disparate data sources and systems,” said Raymond Brecknell, Business Applications and Process Support Manager, Carinity.
“We had one solution for safety and employee records, another to handle employee documentation, another for financials and payroll.”
“There were a lot of manual, paper-based processes involved, and we needed a centralised system to integrate everything and allow us to present information back to the business in an efficient way."
Solution: How TechnologyOne’s SaaS transformed Carinity
Carinity partnered with TechnologyOne to implement an enterprise Software as a Service (SaaS) solution that integrates all critical business functions. The deployment included TechnologyOne products such as:
This comprehensive solution allowed Carinity to replace its fragmented systems with a single, unified platform.
“TechnologyOne has provided us with a true enterprise SaaS solution that meets the needs of our business,” Brecknell said.
Outcome: Realising the benefits of digital transformation
Since moving to TechnologyOne’s SaaS solution, Carinity has transformed its operational landscape with:
- Efficiency gains: Centralised data management has streamlined processes and eliminated redundant workflows.
- Reduced risks: A unified platform ensures data consistency and enhances financial reporting accuracy.
- Future-proof operations: Carinity no longer needs to maintain complex IT infrastructure, enabling focus on service delivery.
“Moving to an integrated software system means we have a single point of entry and source of truth for all enterprise information,” Brecknell said.
“We can now control, access and draw upon information with ease.”
TechnologyOne has provided us with a true enterprise SaaS solution that meets the needs of our business.
Empowering employees with simplified IT
The adoption of TechnologyOne’s Ci Anywhere platform has revolutionised user experience across the organisation:
- A single, consistent user interface across devices.
- Streamlined IT support and training requirements.
- Enhanced user acceptance and adoption.
“Regardless of which TechnologyOne product we’re using, they all have a common user interface and are easy to navigate,” Brecknell said.
“Our users can access our enterprise software anytime, anywhere, and on any device. All with the same log-in.”
Future-proofing Carinity’s operations
Today, Carinity manages its entire employee lifecycle through TechnologyOne’s SaaS solution, from onboarding and training to payroll management and incident reporting. The organisation has eliminated paper-based processes and embraced mobile-first capabilities via a single solution.
According to Mr Brecknell, moving to CiA has made a huge difference to the way Carinity operates.
“TechnologyOne has enabled us to manage our procurement process from the first step,” Brecknell said.
“We have recently implemented MySafety in Ci Anywhere, which allows staff to log incidents and hazards by uploading pictures directly from their mobile phone into the software.
“That wouldn’t have been possible with our previous software."
To learn more about how TechnologyOne supports organisations like Carinity, visit our Health and Community Services page.
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