Epworth HealthCare

The TechnologyOne OneHealth solution provided Epworth with a single system to manage financials, supply chain, enterprise asset management, payments, governance and risk management. In particular, the Asset Management component has provided Epworth with consistency of maintenance schedules, better visibility for employees, and enabled it to better manage its assets during ongoing expansion.

"From a facilities management perspective, the greatest benefit of the product is being able to ensure compliance," said Mr Caughey.

"We've also been able to manage a lot more assets using the system, because we've expanded considerably. We've just added new facilities at Camberwell and Hawthorn, and will open another in Geelong in 2016. The TechnologyOne system has allowed us to do this without increasing the number of staff currently managing assets."

Epworth HealthCare is Victoria's largest not-for-profit private health care group, with eight hospitals in the Melbourne metropolitan area, 1,200 acute care beds, 5,000 staff and more than 10,000 assets to manage. Epworth was seeking a single system that would allow it to centralise information and achieve consistency throughout its various facilities.

The health care provider was initially using a combination of paper-based processes and various Enterprise Asset Management systems to manage corrective and preventative maintenance of all its assets. The process and systems varied across its eight facilities, resulting in inconsistent data and duplication of information.

Epworth purchased TechnologyOne's OneHealth solution, including Financials, Supply Chain, Asset Management, Business Intelligence, Enterprise Budgeting and Enterprise Case Receipting to assist it in centralising this information. With a strong focus on facilities management, the hospital credits the capabilities of TechnologyOne Asset Management with streamlining its compliance and preventative maintenance schedules.

"We've been able to get consistency across the whole facilities group in terms of preventative maintenance and asset compliance," said Group Engineering and Facilities Manager Neil Caughey. "We're now all working off the same maintenance schedules and approaching maintenance in the same way.

"We also have an obligation to ensure that every single asset performs the way it should, and that the asset is safe to use. Certainly what TechnologyOne has done is given us visibility across that process and consistency throughout the group, which we didn't really have before."

The hospital has deployed web based Work Requests to many hospital staff, including nurses stations, allowing all staff to directly raise work requests to streamline processes. As a result, Epworth is now managing up to 4,000 work orders a month.

"At this stage, we're building up a database of asset information, and mainly using the system for compliance. But we have started to use it more to help us manage future purchases as well," Mr Caughey said.